This poster focuses on how Supply Chain Operation Reference – Digital Standard (SCOR-DS) can help identify different areas for improvement which can eventually provide new opportunities for better service. By exploring the applicability of the SCOR-DS model in optimizing library offsite fulfillment workflows, libraries can assess in a new way whether improvement can be made in request processes and performance within the context of the library’s strategic goals.
Translating SCOR-DS's processes and performance into library storage workflows reveals similarities to Plan, Order, Source, Transform, Fulfill, and Return as well as performance metrics like responsiveness, reliability, and agility. A library can use SCOR-DS's Orchestrate activities to assess their processes and their alignment with organizational goals and priorities. Existing measurements of improvement, such as turnaround time for patron requests, can be analyzed further with SCOR-DS. This poster will also share the new meaningful and measurable metrics that were identified.
