Libraries need user feedback for improvements on websites, catalogs, and physical aspects of the library, but budgets are tighter and tighter. User testing, surveys, and focus groups are just a handful of aspects of UX work that can be practiced by anyone - no UX experience required! - and would be easy to incorporate at any library. UX is a growing trend in librarianship, and we hope this workshop will give library workers practical guidance to use these helpful techniques, as well as give an overview of UX and the design cycle. The goal is low/no-cost methods that will yield high-impact results for you to make demonstrable upgrades in your own library.
